Delete account
Last updated: 28 August 2026
You can delete your Podologix account at any time – either directly in the app under Settings → Delete account, or here on this page without having the app installed.
What gets deleted
- All customer data (master data, anamnesis, addresses)
- All treatment entries and prescriptions
- All appointments and your CalDAV calendar
- All stored images
- Your practice settings and registered devices
This data is end-to-end encrypted and will be removed completely from live operation. Our host's daily backups may still contain it for no more than 15 days, until they are overwritten on their regular cycle – there, too, exclusively in encrypted form. Recovery is impossible afterwards – including for us. If you want to keep your data, create an encrypted backup beforehand in the app under Settings → Backup.
What is retained
Invoice and payment data (invoices, plan, licence code history) must still be stored due to statutory retention obligations under German tax law (§ 147 AO, § 257 HGB). This data contains no patient information. See our Privacy Policy for details.
14-day grace period
After you confirm, the deletion is scheduled 14 days ahead and only carried out afterwards. During this time your account remains fully usable and you can cancel the deletion at any moment via the notice on the app's home screen. That way an accidental click is never final.
Request deletion
Enter the email address of your Podologix account. We will send you a confirmation link – the deletion is only scheduled once you open it.
If you have questions about deletion, reach us any time at info@podologix.de.